Customer Support

User Manuals

All of the manuals are in Adobe Acrobat format (PDF). To view or download a user manual, you will need Adobe Acrobat Reader installed on your computer.

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Security System User Manuals

Pro 6000 (Concord Version 3)
Simon XT
Pro 5000 (Ultraguard)
Pro 4000 (Caretaker+)
Pro 3000
Pro 2000
SX-V

Camera System User Manuals

If your User or Software Manual is not listed above, please contact us to get the correct version. Some user manuals are only available from an authorized dealer.

System Support

If your Security System is beeping, it may have a low battery or some other issue. Follow the instructions below the picture that matches your keypad.

Pro 6000 (Concord)

POWER FAILURE – Enter 1(off) + your code (4 numbers). This will stop the beeping, unless the power comes back on and then off again. You will have to repeat the procedure again.

TELEPHONE LINE TROUBLE – Do the same procedure as above to stop the trouble beeping.

LOW BATTERY – Enter 8 + your code (4 numbers) + 3 and then 1(off) + your code (4 numbers). This will reset the timer for about 10 hours, repeat as needed till the problem is repaired.

SUPERVISORY- Do the same procedure as LOW BATTERY to stop the beeping.

If there is an extended power failure the alpha (display) type keypads will go dark to use less power so your system will run on battery longer. If you touch any key the display will light back up.

Pro 5000 (Ultraguard)
Pro 4000 (Caretaker+)

POWER FAILURE – Enter your code (4 numbers) and 1(off). This will stop the beeping, unless the power comes back on and then off again. You will have to repeat the procedure again.

TELEPHONE LINE TROUBLE – Do the same procedure as above to stop the trouble beeping.

LOW BATTERY – Enter your code (4 numbers) + 9 and then your code (4 numbers) + 1. This will reset the timer for about 10 hours, repeat as needed till the problem is repaired.

SUPERVISORY – Do the same procedure as LOW BATTERY to stop the beeping.

If there is an extended power failure the alpha (display) type keypads will go dark to use less power so your system will run on battery longer. If you touch any key the display will light back up.

SX-V

POWER FAILURE – Enter your code (4 numbers) and 0(cancel). This will stop the beeping, unless the power comes back on and then off again. You will have to repeat the procedure again.

TELEPHONE LINE TROUBLE – Do the same procedure as above to stop the trouble beeping.

LOW BATTERY – Enter your code (4 numbers) + 9 and then your code (4 numbers) + 0. This will reset the timer for about 10 hours, repeat as needed till the problem is repaired.

SUPERVISORY – Do the same procedure as LOW BATTERY to stop the beeping.

If there is an extended power failure the alpha (display) type keypads will go dark to use less power so your system will run on battery longer. If you touch any key the display will light back up.